Privacy Policy
Hexa Energy Services G.K. ("we"/"our"/"us") recognizes the appropriate handling of personal information as an essential social responsibility in conducting its business. In accordance with this following Privacy Policy, we will strive to protect the personal information of users ("Users") who use this website ("this Site") managed and operated by us, while complying with relevant laws, regulations, and guidelines.
The terms used but not defined in this Privacy Policy shall have the meanings under the Act on the Protection of Personal Information (Personal Information Protection Act) in Japan.
1. Acquisition of Personal Information
(1) When we obtain the personal information from you, we will clarify the purpose of use in advance and use the information only within the scope of that purpose.
(2) To facilitate the smooth operation of our business, we may obtain your personal information such as your name, date of birth, telephone number, email address, and address when responding to your inquiries.
2. Purpose of Use
Personal information we obtain will be used for the following purposes:
- Providing information about us and our affiliates
- Responding to various inquiries received
- Improving this Site and our operations
- Providing information, communicating, conducting selection procedures, and managing post-employment matters for job applicants regarding us and our affiliates
- Using the information for the purposes explicitly stated at the time of collection
- Sending email notifications regarding changes to the Terms of Use for this website or this Privacy Policy
3. Management of Personal Information
We take necessary and appropriate security measures to ensure the accuracy and currency of personal information and to prevent unauthorized access, leakage, loss, alteration, etc.
4. Provision to Third Parties
(1) We will not provide personal data to third parties except (i) those stipulated in this Privacy Policy, (ii) when consent is obtained from the individual, or (iii) when required by applicable laws, regulations, or guidelines.
(2) We may provide personal data to third parties located in foreign countries. While such countries may not have personal information protection systems recognized to have equivalent standard to that in Japan, we will only provide personal information to entities that implement measures required under Japan's Personal Information Protection Act, except (i) where permitted by law or (ii) where the individual's consent is obtained in accordance with methods stipulated by law.
5. Outsourcing
When outsourcing part of personal data processing is necessary to achieve the purposes of use stated in Section 2 of this Privacy Policy, we will ensure the implementation of the necessary security management measures by the outsourcing party and will oversight them appropriately.
6. Joint Use
We and our affiliates may jointly use all items of personal data held by each party, including customer names, addresses, telephone numbers, and other contact information, within the scope of the purposes of use stated in "2. Purpose of Use" above. In such cases, the business operator responsible for management of the personal data shall be us.
7. Use of Cookies
This website uses cookies to understand user usage patterns and improve convenience. The use of cookies does not collect information that can identify individual users. You can refuse to accept cookies by adjusting your browser settings. Please check your browser's settings for details.
8. Disclosure, Correction, etc. of Personal Information
If you request disclosure, correction, deletion, or suspension of use of your personal information held by us, we will respond to you promptly in accordance with laws and regulations.
9. Inquires
For opinions, questions, complaints, or other inquiries regarding handling your personal information, please use the web form to contact the designated point below.
[Contact]
Hexa Energy Service G.K.
Personal Information Inquiry Desk
1-9-2 Marunouchi, Chiyoda-ku, Tokyo
10. Legal Compliance and Continuous Improvement
We will continuously implement measures in accordance with relevant laws (such as the Personal Information Protection Act) and this Privacy Policy, reviewing and revising them as necessary. Any revisions will be announced on this Site.
11. Joint Use of Personal Information in Electricity Retail Business
| Scope of Parties Jointly Using Information | We may jointly use customers' personal information with the following parties. *1
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|---|---|
| Purpose of Joint Use |
|
| Items of Information Jointly Used | Basic Information： Name, address, telephone number, and contract number of Retail Supply Contracts, etc. Information Related to Supply (Receiving) Points： Supply area of the general electricity transmission and distribution utility and electricity distribution utility concluding the Wheeling Service Contract, etc., remote island supply terms applicability, supply (receiving) point identification number, wheeling contract capacity information, current upper limit, connected transmission service menu, power factor, supply method, wheeling contract determination method, meter information, service drop pole number, grid interconnection equipment availability, wheeling contract change date, meter reading date, contract status, decommissioning method Information Related to Negawatt Trading： Power generation sales volume, demand procurement volume, demand reduction volume, baseline |
| Party Responsible for Managing Joint Use | Basic Information： The retail electricity provider concluding the Retail Supply Contract, etc. (however, for basic information regarding consumers receiving remote island supply or last resort supply, the general electricity transmission and distribution utility) Information Related to Supply (Receiving) Points： The general electricity transmission and distribution utility and electricity distribution utility whose supply area includes the supply (receiving) point Information Related to Negawatt Trading： Demand response contractor |
*1 We jointly use customers' personal information only with businesses necessary for the purpose of joint use, and do not necessarily jointly use customers' personal information with all retail electricity providers, general electricity transmission and distribution utilities, demand response contractors, and electricity distribution utilities.
*2 Retail electricity providers refer to businesses that do not fall under the grounds for refusal of registration prescribed in Article 2-5, Paragraph 1 of the Electricity Business Act (Act No. 170 of July 11, 1964) and have been registered as retail electricity providers by the Minister of Economy, Trade and Industry (including businesses deemed to have been registered as retail electricity providers under the supplementary provisions of the Act Partially Amending the Electricity Business Act, etc. (Act No. 72 of 2014)). For business names, locations, and representative names, please refer to the Agency for Natural Resources and Energy website (http://www.enecho.meti.go.jp/category/electricity_and_gas/electric/summary/retailers_list/).
*3 General electricity transmission and distribution utilities refer to the following: Hokkaido Electric Power Network Co., Inc. (https://www.hepco.co.jp/network/corporate/company/index.html) Tohoku Electric Power Network Co., Inc. (https://nw.tohoku-epco.co.jp/company/profile/) TEPCO Power Grid, Inc. (https://www.tepco.co.jp/pg/company/summary/) Chubu Electric Power Grid Co., Inc. (https://powergrid.chuden.co.jp/corporate/company/com_outline/) Hokuriku Electric Power Transmission & Distribution Company (https://www.rikuden.co.jp/nw_company/) Kansai Transmission and Distribution, Inc. (https://www.kansai-td.co.jp/corporate/profile/index.html) Chugoku Electric Power Transmission & Distribution Co., Inc. (https://www.energia.co.jp/nw/company/guide/outline/) Shikoku Electric Power Transmission & Distribution Co., Inc. (https://www.yonden.co.jp/nw/corporate/summary/index.html) Kyushu Electric Power Transmission and Distribution Co., Inc. (https://www.kyuden.co.jp/td_company_outline_index) The Okinawa Electric Power Company, Incorporated (https://www.okiden.co.jp/company/guide/) (For business names, locations, and representative names, please refer to each general electricity transmission and distribution utility's website)
*4 Demand response contractors refer to businesses that have concluded demand reduction volume adjustment supply contracts with members that are general electricity transmission and distribution utilities or electricity distribution utilities (including businesses that have obtained business codes before concluding contracts). For business names, locations, and representative names, please refer to the OCCTO website (https://www.occto.or.jp/privacy/negawatt-jigyousya.html).
*5 For the name, location, and representative name of the Organization for Cross-regional Coordination of Transmission Operators, please refer to the OCCTO website (https://www.occto.or.jp/occto/about_occto/soshiki.html).
*6 "Termination transfer of Retail Supply Contracts, etc." refers to when a business that has received a new application for Retail Supply Contracts, etc. from a customer submits an application for termination of the Retail Supply Contracts, etc. to the existing business on behalf of the customer.
Established on October 1, 2025
© 2026 Hexa Energy Services G.K.